What currency are the prices I see on the site?
All prices are in US dollars (USD).
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. All items arrive within 7-10 business days of your order date. Tracking numbers are updated 3-5 days after your order has shipped. If you don't have a tracking number after 7 business days, please email us at emerikentshirtco@gmail.com.
I'm not in love with my order. Can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if your product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned package. Note: if your package is still on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
Yes, you can cancel your order with no penalty, as long as it has not shipped yet. If your item has already shipped, please use our return process to get a full refund.
I entered an incorrect address. What do I do now?
If you misspelled or auto-filled an incorrect address, reply to your order confirmation email or notify us via email at emerikentshirtco@gmail.com as soon as possible. If the address is wrong, we can change it within 24 hours of your order.
How long does shipping take?
All items arrive within 7-10 business days of your order date.
I have a question that wasn't answered. Can you help?
Absolutely! We are here to help. Send us an email at emerikentshirtco@gmail.com and we will be happy to assist you. To get a prompt response, please include your order number and describe the problem clearly. Thank you.